Return & Refund Policy

Zion Sales
Effective Date: 14-Feb-2026

Zion Sales is operated by Zion Spire Limited, a company registered in the United Kingdom (2025).

At Zion Sales, we aim to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, we’re here to help.

1. Returns

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) must be provided.

  • You must contact us within 14 days of delivery.

To start a return, please email us at:
📧 support@zionsales.co.uk

2. Non-Returnable Items

The following items cannot be returned:

  • Personal hygiene products (if opened)

  • Perishable goods

  • Gift cards

  • Digital products (if applicable)

  • Items damaged due to misuse

3. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

Shipping costs are non-refundable unless the item was faulty or incorrect.

4. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the issue.

  • We will offer a replacement or full refund.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty.

  • We recommend using a tracked shipping service.

  • Zion Sales is not responsible for lost return parcels.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your card provider.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us.

7. Contact Information

Zion Sales Ecommerce Store
Operated by Zion Spire Limited
Website: www.zionsales.co.uk
Email: support@zionsales.co.uk