Shipping Policy

Zion Sales
Effective Date: 14-Feb-2026

Zion Sales is operated by Zion Spire Limited, a company registered in the United Kingdom. This Shipping Policy explains how we process and deliver orders placed on www.zionsales.co.uk.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday to Friday).

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation email once your order is successfully placed.

  • A shipping confirmation email with tracking details (if applicable) will be sent once your order has been dispatched.

2. Delivery Time

Estimated delivery times:

  • United Kingdom: 3–10 business days

  • International Orders (if applicable): 7–15 business days

Delivery times are estimates and may vary due to:

  • High demand periods

  • Courier delays

  • Customs processing (for international orders)

  • Unforeseen circumstances beyond our control

Zion Sales is not responsible for delays caused by couriers or customs.

3. Shipping Costs

Shipping costs are calculated at checkout.

We may occasionally offer:

  • Free shipping promotions

  • Discounted delivery offers

These will be clearly displayed on our website.

4. Tracking Your Order

If tracking is available, you will receive tracking details via email once your order has been dispatched.

If you have not received tracking information within 5 business days of ordering, please contact us at:

📧 support@zionsales.co.uk

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost parcels.

  • Additional shipping charges may apply for re-delivery.

Please contact us immediately if you notice an error in your address.

6. Lost, Damaged or Delayed Items

If your order:

  • Arrives damaged

  • Is significantly delayed

  • Does not arrive within the estimated timeframe

Please contact us within 7 days of the expected delivery date and provide:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

We will investigate and provide a suitable resolution.

7. Customs & Duties (International Orders)

For international orders, customers are responsible for any customs fees, duties, or taxes required by their country.

8. Contact Information

Zion Sales
Operated by Zion Spire Limited
Website: www.zionsales.co.uk
Email: support@zionsales.co.uk